How do I return my order?

Please email us at support@pwrmobile.shop to start a return. Just include your order number and shipping address.

Returns are accepted within 30 days of delivery. The item must be unused, in its original packaging, and in the same condition as received.

Once your return is approved, we’ll send you a return shipping label and instructions to send it back.

Please don’t send anything without contacting us first — we won’t be able to process it.

Who pays for return shipping?

For orders in the USA, we cover the return shipping if the item is damaged or incorrect.

If the return is for any other reason (like you changed your mind), the customer is responsible for the return shipping cost.

For orders to Canada, the customer is responsible for return shipping charges in all cases.

How long does a refund take?

Once we receive and inspect the returned item, your refund will be processed within 10 business days.

It might take a few more days for your bank or card provider to post it to your account.

If it’s been more than 15 business days and you haven’t seen your refund, just email us at support@pwrmobile.shop.

Can I cancel my order?

Yes! You can cancel your order on the same day it was placed, as long as it hasn’t shipped yet.

If your order has already shipped, you can return it once it arrives by following the return process above.

Can I exchange my item?

We don’t offer direct exchanges.

If you want something different, we recommend returning your item first, then placing a new order for the product you want.

Are there any items that can’t be returned?

Yes. We don’t accept returns on:

-Used or damaged items

-Sale or final sale items

-Gift cards

-Custom or personalized products

-Personal care items (if opened)

If you’re unsure, feel free to reach out before returning.

If you have any questions about your order or our return process, we’re happy to help.

Just contact us anytime at:

-Email: support@pwrmobile.shop

-Phone: +1 (888) 502-3753

-Business Address: 6993 Northwest 82nd Avenue, Bay #26, Miami Florida 33166, United States